Sony drops the ball with their Fortnite response

The company is remaining vague about the problem and what they plan to do about it.

Backlash in regards to Sony’s Fortnite glitch continues to grow. For nearly two days now, gamers who play Fortnite on the PlayStation 4 have found themselves locked out of playing the game on Nintendo Switch.

To give you a better idea as to how frustrating this is, we tried to log into Fortnite on Nintendo Switch following Tuesday’s announcement. Unaware of the issue (Sony never warned players), we tried to sign in with our Fortnite account which is currently connected to the PS4. Sure enough, we were immediately locked out of Fortnite on Switch.

We have since tried everything to unlock the game from deleting and reinstalling it, to rebooting the system. Nothing seems to fix the issue. Following the mishap, gamers have been patiently waiting for Sony to address the situation only to have Sony come back with one of the most tone deaf statements imaginable.

© Epic Games

According to Sony...

“We’re always open to hearing what the PlayStation community is interested in to enhance their gaming experience. With more than 80 million monthly active users on PlayStation Network, we’ve built a huge community of gamers who can play together on Fortnite and all online titles. We also offer Fortnite cross-play support with PC, Mac, iOS, and Android devices, expanding the opportunity for Fortnite fans on PS4 to play with even more gamers on other platforms. We have nothing further to add beyond this point.”

This response has left Fortnite players even more upset. If you think about it, all Sony had to do was acknowledge they have been made aware of the problems PS4 users have been experiencing on the Switch, and reassure them they’re working on a fix. Instead, Sony decided it’d be better to tout their community numbers and cross-play support, which has little bearing over gamers being locked out of Fortnite simply because their account is tied to the PS4.

© Epic Games

Right now, Epic Games has yet to comment. In an interview with Polygon, Nintendo stated there isn’t much it can do in regards to how other platforms treat Fornite accounts. “In fairness, there are three different things going on,” explained Reggie Fils-Aime, president and chief operating officer of Nintendo of America.

“You have companies like mine that encourage cross-play and enable cross-play. You have a developer and content owner that wants cross-play and is encouraging cross-play, and then you have the other platform holders and what it is that they do. And when it comes to other platform holders, as much as you have influence on other platform holders, I don’t. And that’s a decision that each of them are making, and some are supporting cross-play and some are not.”

Fortnite has been downloaded on the Nintendo Switch over two million times in under 24 hours. With hundreds of thousands of these downloads coming from players with PS4 Fortnite accounts, the issue isn’t likely to go away anytime soon. What do you think of the issue Fortnite players are facing? Do you think Sony’s response is fair? Let us know your thoughts down in the comments below, and be sure to check back as we’ll be updating the story as new information is released.

Morgan is a writer, indie game lover, and socially awkward coffee addict. When she's not gaming or caffeinating, you can reach her at morgan.shaver@allgamers.com or say hello using GIFs on Twitter.

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